RenewaMax
Returns and Refunds Policy

Customer Satisfaction Guarantee

At RenewaMax, your satisfaction is our top priority. We offer refunds and replacements in accordance with Australian Consumer Law and the terms outlined in this policy.

Australian Consumer Law

• Our products come with guarantees that cannot be excluded under Australian Consumer Law.

• We adhere to the consumer guarantees provided by the Australian Consumer Law.

• In case of inconsistencies between this policy and the Australian Consumer Law, the latter will prevail.

• For more information, visit the Australian Competition and Consumer Commission website.

Change of Mind

If you change your mind about your purchase, we may offer a refund or exchange at our discretion, provided that:

• You notify us within 14 days of receiving the product.

• The product is returned in its original packaging, unopened, unused, and undamaged.

Damaged Product

If your product is damaged during delivery:

• Contact us as soon as possible.

• Return the damaged product in its original condition and packaging.

• We will cover the return shipping costs and provide a replacement or refund if you contact us within 14 days of receiving the product.

6. Exceptions

We may refuse to replace or refund a product if:

• You misused the product, causing the issue.

• You were aware of potential issues with the product before purchase.

• You requested a service against our advice or were unclear about your requirements.

• Other exceptions apply under the Australian Consumer Law.

7. Shipping Costs for Returns

• We will cover shipping costs for returns and replacements if the product fails to meet consumer guarantees under Australian Consumer Law.

• If the product can be easily posted or returned, you are responsible for arranging its return.

• If we organise and pay for the return shipping and the product is ineligible for replacement or refund, you will be responsible for the shipping costs.

8. Response Time

We aim to process all requests for replacements or refunds within 14 days of receipt.

9. How to Return Products

• Contact us to discuss the return process.

• Refunds will be issued in the same form as the original payment.

• Provide proof of purchase for eligibility.

10. Contact Us

For questions about this policy or returns/refunds, contact us at:

Email: info@renewamax.com

Tel: +61 492 943 641